To change the tax rate name in Jobber, go to the Gear Icon > Settings > Company Settings, and you can edit the tax rate name on this page. You can change either the tax rate name in Jobber or the one in Quickbooks. To avoid this error you will need to make the names for the tax rates match. In this example, the tax rate in Jobber is called 'Tax, while in Quickbooks it is called 'Sales Tax'. This error means the invoice synced from Jobber to Quickbooks, but the names for this tax rate do not match between Jobber and Quickbooks. Sync was successful but 'Sales Tax (10.0%)’ will be used instead. Invoices Could not find tax 'Tax (10.0%)’ for Invoice #123. Since there is already a client with that name in QuickBooks, you will be asked to merge the clients. Once the client has synced and appears in QuickBooks, change the name back to the client's original name. If the client cannot be deleted from QuickBooks, temporarily change the name of the client in Jobber to differentiate it (for example, 'John Smith 1'), then run a sync with QuickBooks. This can be resolved by deleting the client with that same name in QuickBooks, then running the sync again. : nullĪ client with this same name already exists in QuickBooks. Error Exporting Client ‘John Smith’ to QuickBooks: The name supplied already exists. When this sub-customer syncs over Jobber from QuickBooks, it will take the ship-to address and add it into the parent (main) client as a property. You'll need to create this parent client in Jobber in order to have this sync over. This is caused when you're trying to sync a Client from QuickBooks that is a sub-customer, but does not have a parent (main) client that exists in Jobber. Error Importing Subcustomer 'John Smith' into Jobber: Parent customer could not be found You will need to make this shorter in Jobber then run the sync again.
This error refers to a limitation in the amount of characters that can be synced for the Address field.
Error Exporting Client 'John Doe' to QuickBooks: String length specified does not match the supported length. This error refers to a limitation in the amount of characters that can be synced for the Email field. This error refers to a limitation in the amount of characters that can be synced for the Phone Number field. The maximum is 25 characters (this is the combined ‘Display Name’). This error refers to a limitation in the amount of characters that can be synced for the Client Name. Error Exporting Client 'John Doe’s Business Corporation' to QuickBooks: String length specified does not match the supported length. If neither have a sync icon, you can choose either to delete. You will need to delete the client with no Sync Icon on it (this is found in the right hand side of the Client’s Profile). This means you have a duplicate client of this client in Jobber, so the system can’t send over the information to QuickBooks. If the error matches, it will be highlighted on the page and you will see the number of matching phrases:Ĭlients Two "John Doe" clients in Jobber, but only one can be in sync with QuickBooks. Press ctrl + F on your keyboard to open your browser's search, then paste in the error: Make sure not to include any unique information in your search as this article just shows the generic messaging, so unique names won't match. Tip: Search this page by clicking ctrl + F and copying into the search bar part of the error that you see on the QuickBooks sync and settings page in Jobber. If you need a hand, please reach out to our Success Team at 1-88 (press 2 for support) or start a live chat. This isn't a comprehensive list of all the possible errors, but some of the more frequent ones.
#BOX SYNC PROBLEM ITEM HOW TO#
Errors are organized in sections by the item they apply to:īelow is a list of common QuickBooks Online sync errors and how to fix them.
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